Important Notices

Change in Terms

Electronic Funds Transfer Disclosure Change in Terms

  • Effective 2/7/17, the maximum number of daily ATM cash withdrawals per card will be lowered from 15 to 5 to mitigate the risk of fraud on your account.

Fee Schedule Change in Terms

  • Effective 2/7/17, the Overdraft/Nonsufficient (NSF)/Uncollected (UCF) fees will be increased from $28 to $30.

Occasional Overdraft Privilege Service (OOPS!) Policy Disclosure Change in Terms

  • Effective 2/7/17 for consumer accounts, the Overdraft/Nonsufficient (NSF) fee will be charged for items greater than $4.99 (decreased from $10) or if presented against a negative balance of greater than $4.99 (decreased from $10).
  • Effective 2/7/17 for business accounts, the standard overdraft limit for eligible business checking accounts will be increased from $1,200 to $1,500.

MoneyMaking Checking and MoneyMaking Checking/MoneyMaking Savings Truth-in-Savings Disclosure Change in Terms

  • Effective 2/7/17, the qualifications for earning rewards are changing to clarify that you must have at least 12 Monson Savings Bank debit card purchases post and settle the account during the monthly qualification cycle, in addition to the other requirements. This means that point of sale transactions posted to your account using debit cards not issued by Monson Savings Bank will not count toward meeting these qualifications.

CashBack Checking Truth-in-Savings Disclosure Change in Terms

  • Effective 2/7/17, the qualifications for earning rewards are changing to clarify that you must have at least 12 Monson Savings Bank debit card purchases post and settle the account during the monthly qualification cycle, in addition to the other requirements. This means that point of sale transactions posted to your account using debit cards not issued by Monson Savings Bank will not count toward meeting these qualifications.
  • As a courtesy, we wish to remind you ATM fees will only be reimbursed if account qualifications are met during the monthly qualification cycle, as described in the account disclosure that was provided to you.

Annual Notices

NOTICE TO CUSTOMER 18 YEARS OF AGE OR YOUNGER OR 65 YEARS OF AGE AND OVER

Customers who are age 18 and younger or 65 and over are eligible for special reduced fee accounts.  Please inquire at any branch or call 413-267-4646.

ELECTRONIC FUNDS TRANSFER ERROR RESOLUTION NOTICE

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS: Telephone us at 413-267-4646 or write us at 146 Main St., P.O. Box 188, Monson, MA 01057-0188 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.  We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.  For errors involving new accounts, point-of-sale, or foreign- initiated transactions, we may take up to 90 days to investigate your complaint or question.  For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.  We will tell you the results within three business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.