STAY ALERT: Impersonation Scams - Watch for scam calls, text, and emails.
Monson Savings Bank has been made aware of recent imposter scams circulating with individuals being contacted by phone call to impersonate bank employees, emails to impersonate banks, or texts attempting to fool individuals into believing it is coming from an organization they know.
Unfortunately, this is a common occurrence for many reputable organizations.
REMEMBER
Your Bank will NEVER call, email, or text you to ask for your personal information, such as social security number, username, password, one-time password or code, online/mobile banking security questions and answers, account number, or debit card PIN number.
Your Bank will NEVER ask you to send money, including through wire transfers, person-to-person payment apps, gift cards, cryptocurrency, or any other method.
While scammers may impersonate trusted organizations, they do not have access to your accounts or sensitive data through the bank.
Knowledge is the best defense.
- Imposter scammers attempt to obtain personal or financial information.
- Scammers want you to respond, share, click links, log in, give your information.
- These scams can be convincing and may appear legitimate.
- They may use a stolen logo or branding.
- They may manipulate caller ID to appear it is someone you know.
- They may seem friendly, disarming, or create urgency, fear, and worry to make you act without thinking.
Quick Tips
- Stay vigilant.
- If you receive such a request, do not provide any information even if you feel pressured or threatened.
- PAUSE - VERIFY by contacting the organization directly using a verified number.
- DO NOT click a link.
- DO NOT enter log in details or give access to accounts.
- DO NOT provide personal information or details.
- DO NOT send any money without extra due diligence.
- If something feels off - it probably is a scam.
- When in doubt - ere on the side of caution.
Learn more about these scams and more:
Inclement Weather - February 23
Weather Closure Notice: Monday, February 23
Due to inclement weather and for the safety of our valued customers and staff, all Monson Savings Bank branch locations will be closed on Monday, February 23.
You can still bank anytime using the MSB Mobile App, Online Banking, and our ATMs, which remain fully operational.
We are committed to ensuring you continue to receive the service you need.
During this time, only the Ware branch lobby will be closed. Drive-up service, curbside banking, and appointments for in-office services will be available.
We appreciate your patience and understanding as we make improvements. If you have any questions or would like to schedule an appointment, please contact us at 413-967-0912.
Your Security Matters: Protecting You from Fraud and Scams Every Day
At Monson Savings Bank, your security is our top priority. We work hard every day to protect you from fraud and scams by using advanced monitoring systems, secure technology, and proactive alerts. Plus, we provide helpful resources and tips so you can stay informed and confident. Your trust means everything to us—and we’re committed to keeping your accounts and personal information safe.
Here are some helpful links:
Don't Fall for a Spoof Call or Fraudulent Texts
Monson Savings is aware that some customers have received suspicious phone calls from impostors impersonating bank representatives and attempting to convince them to click a link in an email or provide personal information. We want to remind you that Monson Savings Bank will NEVER call or text you to ask for your social security number, username, password, one-time password or code, online/mobile banking security questions and answers or debit card PIN number. Please remain vigilant of spoof calls or fraudulent texts/emails and learn more about these scams here:
Your money is safe and protected.
100% of your deposits held with Monson Savings Bank are FULLY INSURED through the FDIC and DIF. Each depositor is insured by the FDIC to at least $250,000. All deposits above the FDIC insurance amount are insured by the Depositors Insurance Fund (DIF). Have peace of mind knowing that no depositor has ever lost a penny in a bank insured by both the FDIC and the DIF.
Learn more about DIF coverage: https://www.difxs.com/DIF/Home.aspx
Learn more about FDIC coverage: https://www.fdic.gov/
