Monson Savings Bank Announces New Loan & Operations Center at Post Office Park in Wilbraham
Monson Savings Bank has been quite successful over the years and we continue to grow bank wide by adding new positions and new personnel. Because of our growth we have actually “grown out” of some of our spaces. The residential and commercial loan centers have been doing their best to accommodate all personnel but the fact is we just don’t have enough room.
We knew this day would come and we are thrilled to announce that some employees will be moving in this week, the week of June 1st to a beautiful 12,000 square foot office space, on the top floor at 75 Post Office Park in Wilbraham. This location will be the new Monson Savings Bank Loan & Operations Center.
The following departments will be moving – Commercial Lending, Residential Lending, Collections, Compliance, Retail Administration, Retail Operations, Business Development, Municipal Banking and E-Banking. We of course, will still have our Main Branch and Corporate Headquarters located in Monson. I truly believe this is a great opportunity and shows that we are moving in the right direction. We will have more details about the Loan & Operations Center and the move coming soon.
Loan & Operations Center Phone Numbers:
Residential Loan Dept. - 413-599-1833
Commercial Loan Dept. - 413-599-1877
Monday - Friday: 8:30 AM - 4:00 PM or by appointment
President and CEO
Delay in Branch Reopening
Although several governments are allowing some businesses to reopen we feel at Monson Savings Bank it is very important to keep our employees and customers safe. For the health and safety of everyone, our lobbies will remain closed.
Monson Savings Bank will continue to meet the needs of our customers by servicing them through Drive Up locations, ATM's, Online Banking, Mobile Check deposit, and night drop. Curbside Banking and Safe Deposit are available by appointment at 413-267-4646.
We will continue to watch as the situation changes and decide when we feel it is safe for us to open the doors to our branches again. We truly appreciate your patience and understanding in the face of these challenges and hope that you and your loved ones are in good spirits during these unprecedented times!
To Our Valued Customers:
Like the rest of the banking and small business community, we learned that SBA’s lending authority for PPP loans was reached, and the government is not authorizing any more loans at this time. This is an incredibly difficult message to send as it was always our hope to expeditiously process and fund every small business that applied through us. This SBA lending program is unprecedented in size, scale, and demand. The lending community has already processed and approved more loans in less than 14 days than what SBA has approved in more than 14 years.
We were able in a very short time to do 235 loans totaling 27 million dollars. We look forward to growing that number even further. We are hoping that additional funding will become available soon and we promise to keep you updated. We will get through this and we will be with you every step of the way.
Our Proactive Response to COVID-19
To better ensure the health and safety of our employees and customers, we are restricting all branches to DRIVE-UP SERVICE ONLY until further notice. We have adjusted our hours to Monson 8:30-5:00 Monday through Friday and 9:00 – 12:00 on Saturdays and Hampden, Wilbraham, and Ware 9:00-4:00 Monday through Friday and 9:00-12:00 on Saturdays. In branch appointments will be available based on critical needs.
We Are Prepared
Our business continuity team has been proactively monitoring the outbreak. We regularly review guidance from the Centers for Disease Control and Prevention (CDC) to keep our employees informed and implement best practices, including keeping our offices, branches, and machines clean and sanitized. With a plan and process in place, we are ready and able to respond appropriately as the situation continues to evolve.
We Are Available
The health and safety of our employees and customers is our top priority. When possible, we encourage you to take advantage of the various banking technology we offer to manage your personal and business accounts remotely—bank virtually from wherever you are, whenever you want. https://www.monsonsavings.bank/manage/personal-services/digital-banking.html
If you have any residential loan needs please go to https://www.monsonsavings.bank/borrow/personal-loans/meet-our-residential-lenders.html to contact the residential team. If you have any commercial loan needs please go to https://www.monsonsavings.bank/borrow/business-loans/meet-our-commercial-lenders.html to contact the commercial team.
Our top priority is to ensure the continuation of operations and our ability to properly respond to the banking needs of our customers. Please remember that we can be a resource for you in many ways. If you have any questions, please call or email us.
As a valued customer of Monson Savings Bank, I appreciate the trust you place in us which is why I personally want to share this information with you.
With the recent news about COVID-19, it is important for us all to remain informed. The well-being of our customers and employees is our foremost focus, therefore I want to update you on the steps we have implemented to help protect your health and financial well-being. We have no confirmed cases among our employees and are taking a preventative approach to minimize risk.
We are well prepared to respond to various challenges, including the potential for any widespread illness such as the coronavirus or the common flu virus. We have a robust business continuity plan which outlines procedures to be implemented as necessary to avoid service disruptions and ensure continued business operations in the event of a pandemic or other disaster. We test this plan regularly and, in fact, have successfully implemented it in times of need such as power or data outages caused by weather events such as the 2011 tornado.
We are committed to cleaning high-traffic areas in branches and offices frequently. This means coffee pots, door handles, ATMs, countertops, etc. We are distributing frequent reminders to our teams on the importance of hand hygiene, issuing hand sanitizers and gloves as well as highly encouraging employees who are not feeling well to stay home. We ask the same of you, our customers who may be feeling under the weather or exhibiting symptoms.
Our top priority, always, is to protect the health and safety of our communities, customers, and employees. The Centers for Disease Control and Prevention’s website (https://www.cdc.gov/coronavirus/2019-ncov) is a valuable source of information, including guidance on how to protect yourself and others. We encourage you to visit the site and follow the recommendations.
Our branch facilities and loan center are open for regular business hours and we look forward to continuing to serve you in person if you so choose, but you also have the option of banking remotely by utilizing our extremely easy and convenient online and mobile banking services (https://www.monsonsavings.bank/manage/personal-services/digital-banking.html) to manage your accounts, transfer funds, deposit checks, and even pay bills and send payments to individuals. If the situation eventually warrants the limiting of face-to-face transactions – a possibility that we do not anticipate at this time, but for which we are prepared – rest assured that we will continue to help you in managing your finances through every available alternative channel.
Finally, for any customers who may experience financial difficulties such as loss of income due to the coronavirus, please know that we stand ready to discuss assistance programs that may be available to you.
We value the trust you place in Monson Savings Bank and want to reassure you that we are monitoring the situation, taking the appropriate measures in responding to it, and will continue to keep you informed of any important developments. You can be confident that your finances are in good hands. If you have any questions, please contact us at 413-267-4646 or visit us online at www.monsonsavings.bank.
Steve Lowell – President and CEO