Monson Savings is an essential business. New hours as of 3/31:
Our Proactive Response to COVID-19
To better ensure the health and safety of our employees and customers, we are restricting all branches to DRIVE-UP SERVICE ONLY until further notice. We have adjusted our hours to Monson 8:30-5:00 Monday through Friday and 9:00 – 12:00 on Saturdays and Hampden, Wilbraham, and Ware 9:00-4:00 Monday through Friday and 9:00-12:00 on Saturdays. In branch appointments will be available based on critical needs.
We Are Prepared
Our business continuity team has been proactively monitoring the outbreak. We regularly review guidance from the Centers for Disease Control and Prevention (CDC) to keep our employees informed and implement best practices, including keeping our offices, branches, and machines clean and sanitized. With a plan and process in place, we are ready and able to respond appropriately as the situation continues to evolve.
We Are Available
The health and safety of our employees and customers is our top priority. When possible, we encourage you to take advantage of the various banking technology we offer to manage your personal and business accounts remotely—bank virtually from wherever you are, whenever you want. https://www.monsonsavings.bank/manage/personal-services/digital-banking.html
If you have any residential loan needs please go to https://www.monsonsavings.bank/borrow/personal-loans/meet-our-residential-lenders.html to contact the residential team. If you have any commercial loan needs please go to https://www.monsonsavings.bank/borrow/business-loans/meet-our-commercial-lenders.html to contact the commercial team.
Our top priority is to ensure the continuation of operations and our ability to properly respond to the banking needs of our customers. Please remember that we can be a resource for you in many ways. If you have any questions, please call or email us.
As a valued customer of Monson Savings Bank, I appreciate the trust you place in us which is why I personally want to share this information with you.
With the recent news about COVID-19, it is important for us all to remain informed. The well-being of our customers and employees is our foremost focus, therefore I want to update you on the steps we have implemented to help protect your health and financial well-being. We have no confirmed cases among our employees and are taking a preventative approach to minimize risk.
We are well prepared to respond to various challenges, including the potential for any widespread illness such as the coronavirus or the common flu virus. We have a robust business continuity plan which outlines procedures to be implemented as necessary to avoid service disruptions and ensure continued business operations in the event of a pandemic or other disaster. We test this plan regularly and, in fact, have successfully implemented it in times of need such as power or data outages caused by weather events such as the 2011 tornado.
We are committed to cleaning high-traffic areas in branches and offices frequently. This means coffee pots, door handles, ATMs, countertops, etc. We are distributing frequent reminders to our teams on the importance of hand hygiene, issuing hand sanitizers and gloves as well as highly encouraging employees who are not feeling well to stay home. We ask the same of you, our customers who may be feeling under the weather or exhibiting symptoms.
Our top priority, always, is to protect the health and safety of our communities, customers, and employees. The Centers for Disease Control and Prevention’s website (https://www.cdc.gov/coronavirus/2019-ncov) is a valuable source of information, including guidance on how to protect yourself and others. We encourage you to visit the site and follow the recommendations.
Our branch facilities and loan center are open for regular business hours and we look forward to continuing to serve you in person if you so choose, but you also have the option of banking remotely by utilizing our extremely easy and convenient online and mobile banking services (https://www.monsonsavings.bank/manage/personal-services/digital-banking.html) to manage your accounts, transfer funds, deposit checks, and even pay bills and send payments to individuals. If the situation eventually warrants the limiting of face-to-face transactions – a possibility that we do not anticipate at this time, but for which we are prepared – rest assured that we will continue to help you in managing your finances through every available alternative channel.
Finally, for any customers who may experience financial difficulties such as loss of income due to the coronavirus, please know that we stand ready to discuss assistance programs that may be available to you.
We value the trust you place in Monson Savings Bank and want to reassure you that we are monitoring the situation, taking the appropriate measures in responding to it, and will continue to keep you informed of any important developments. You can be confident that your finances are in good hands. If you have any questions, please contact us at 413-267-4646 or visit us online at www.monsonsavings.bank.
Steve Lowell – President and CEO