Monson Savings Bank Announces the Promotion of Ashley D. Dones-Schipper to Customer Care Center Manager
Monson Savings Bank is pleased to announce the promotion of Ashley D. Dones-Schipper to Customer Care Center Manager. In this new role, Dones-Schipper will lead the Bank’s Customer Care Center operations and team while supporting the Bank’s commitment to responsive, relationship-focused customer service.
“We are proud to recognize Ashley’s continued growth and contributions to Monson Savings Bank with this well-deserved promotion,” said Dan Moriarty, President and CEO of Monson Savings Bank. “Her broad experience across the Bank, strong understanding of our customers and operations, and commitment to supporting her colleagues make her an excellent choice to lead our new Customer Care Center. We look forward to her leadership as we continue enhancing the service and support we provide to our customers.”
As Customer Care Center Manager, Dones-Schipper is responsible for planning, organizing, and directing the Center’s operations and team. She will promote teamwork and positive staff morale, provide leadership and professional guidance, and ensure adherence to applicable regulations, policies, and procedures. She will also support established goals while maintaining a compliant, customer-focused environment aligned with the Bank’s commitment to operational and customer service excellence.
Dones-Schipper has been with Monson Savings Bank for nine years. Throughout her time with the Bank, she has advanced through several positions, including Customer Service Associate Supervisor, Assistant Branch Manager, BSA Analyst, and Senior BSA and Financial Crimes Investigator.
Dones-Schipper graduated locally from Springfield Central High School in 2016. She completed the Principles of Leadership Certificate through the Employers Association of the Northeast in 2020 and earned the American Bankers Association Certificate in BSA and AML Compliance in 2026.
A resident of Springfield, Massachusetts, Dones-Schipper was initially drawn to Monson Savings Bank because of its commitment to customers, employees, and local communities. She has valued the Bank’s focus on relationship banking, community involvement, and opportunities for employees to grow and develop their careers.
“I am excited for the opportunity to lead the Customer Care Center team and continue Monson Savings Bank’s tradition of providing exceptional service,” said Dones-Schipper. “Having grown my career with the Bank, I look forward to supporting our employees, strengthening customer relationships, and working collaboratively across the organization in this new role.”
