Imposter Scams: Stay Alert to Warning Signs
At Monson Savings Bank, keeping our customers and community safe is a top priority. Imposter scams are on the rise, with criminals pretending to be trusted sources to pressure people into acting quickly. Understanding how these scams work — and the warning signs to watch for — can help protect you and your finances.
REMEMBER
Your Bank will NEVER call, email, or text you to ask for your personal information - such as social security number, username, password, one-time password or code, online/mobile banking security questions and answers, account number, or debit card PIN number. While scammers may impersonate trusted organizations, they do not have access to your accounts or sensitive data through the bank.
If you are ever unsure whether a communication is legitimate, contact Monson Savings Bank directly using the phone number listed on our website or the back of your debit card.
What is an imposter scam?
An imposter scam occurs when a scammer impersonates someone in order to gain someone's trust and trick them out of information, money, and more.
Some common forms of communication that criminals use to commit imposter scams include phone calls, text messages, emails, messaging apps, and social media.
Here are a few examples of imposter scams in the context of banking:
- You receive a phone call from someone claiming to be your bank asking for personal information, such as your social security number, online banking password, account number, debit card pin, etc.
- You receive an unsolicited text message or email from someone claiming to be your bank with a link to reset your online banking password.
- You receive an unsolicited phone call from someone claiming to be your bank. They tell you that your debit card has been locked out and they will be emailing you a link to unlock your debit card.
- You receive an email asking you to send money, through wire transfers, person?to?person payment apps, gift cards, cryptocurrency, or any other method.
These are just a few examples of what an imposter scam can look like.
How imposter scams can be convincing:
- These scams are often carefully designed to appear legitimate and professional.
- Scammers may use stolen logos, branding, or official-sounding language to look like a trusted organization — including a bank or government agency.
- Caller ID, phone numbers, or email addresses may be manipulated to make it appear the message is coming from someone you know or trust.
- The person contacting you may sound friendly or reassuring — or they may create urgency, fear, or worry to pressure you into acting quickly.
- These emotional tactics are meant to catch you off guard and prevent you from stopping to verify the request.
How can I protect myself from an imposter scam?
The best way to protect yourself is to remain vigilant and stay informed. You should never respond, click a link in a communication like the ones listed above - and you should NEVER give out personal information over the phone to an untrusted individual.
Quick Tips
- Stay vigilant.
- If you receive such a request, do not provide any information even if you feel pressured or threatened.
- PAUSE - VERIFY by contacting the organization directly using a verified number.
- DO NOT click a link.
- DO NOT enter log in details or give access to accounts.
- DO NOT provide personal information or details.
- DO NOT send any money without extra due diligence.
- If something feels off - it probably is a scam.
- When in doubt - ere on the side of caution.
Monson Savings Bank Is Here to Help
At Monson Savings Bank, we’re here to help you stay one step ahead. We offer secure digital banking tools, fraud detection services, and personalized support to help protect your information. If you ever suspect fraud or need guidance, please contact us.
Visit our Personal Security Center or our Business Security Center for more information and check out more Safety and Security blog posts to stay informed.
This content is provided for informational purposes only and does not constitute legal, financial, or cybersecurity advice. Personal banking customers should consult with qualified professionals regarding their individual financial and security needs. Monson Savings Bank is not responsible for any losses or damages resulting from the use of this information.
